Effective Date: 23rd Nov 2024
https://unrepaired.in/ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to book various home services.
The Terms constitute a binding and enforceable legal contract between Zaibun R Green Associate Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at F-503, forth floor from L/Side front the front, Jaitpur, South Delhi 110044, you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users (“you” or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.
By using the Services, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services
1. Information We Collect
We may collect the following types of information when you use our platform:
1.1 Personal Information
• Account Details: Name, email address, phone number, and password.
• Service Address: Location details necessary for service bookings.
• Payment Information: Credit/debit card details or other payment methods processed through secure third-party payment gateways.
1.2 Usage Data
• Information about how you interact with our platform, such as pages visited, time spent, and features used.
1.3 Device Information • Device type, operating system, browser type, IP address, and unique device identifiers.
1.4 Location Information
• Precise location data to match you with nearby Service Professionals, subject to your device settings and permissions.
2. How We Use Your Information
We use your information for the following purposes:
1. To Provide Services:
o Facilitate service bookings, communication with Service Professionals, and manage your account.
2. To Improve Our Platform:
o Analyse user behaviour to enhance the functionality and user experience of our platform.
3. To Communicate With You:
o Send booking confirmations, updates, promotional offers, and important notices.
4. To Ensure Security:
o Detect and prevent fraud, unauthorized access, or other illegal activities.
5. To Comply With Legal Obligations:
o Fulfil regulatory or legal requirements, such as maintaining transaction records.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following scenarios:
1. With Service Professionals:
o Share relevant details such as name, contact number, and address to facilitate service delivery.
2. With Third-Party Service Providers:
o Share information with trusted third parties for payment processing, analytics, marketing, or customer support.
3. With Legal Authorities:
o Disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders.
4. In Business Transfers:
o Share information in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights concerning your personal information:
1. Access: Request access to your personal information.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Deletion: Request the deletion of your personal information.
4. Data Portability: Receive a copy of your information in a structured, electronic format.
5. Withdraw Consent: Revoke consent for data processing (where applicable).
To exercise your rights, contact us at [[email protected]].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us analyse platform usage and improve our services.
• You can manage your cookie preferences through your browser settings.
• Blocking cookies may affect the functionality of the platform.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Children's Privacy
Our platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover that a minor has provided us with information, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Effective Date.” Continued use of the platform constitutes your acceptance of the revised policy.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Phone: 8750000486
